* @copyright Copyright (c) 2013 - 2020, Alex Tselegidis * @license http://opensource.org/licenses/GPL-3.0 - GPLv3 * @link http://easyappointments.org * @since v1.4.0 * ---------------------------------------------------------------------------- */ /** * Class Availability * * Handles the availability generation of providers, based on their working plan and their schedule. */ class Availability { /** * @var EA_Controller */ protected $CI; /** * Availability constructor. */ public function __construct() { $this->CI =& get_instance(); $this->CI->load->model('providers_model'); $this->CI->load->model('secretaries_model'); $this->CI->load->model('secretaries_model'); $this->CI->load->model('admins_model'); $this->CI->load->model('appointments_model'); $this->CI->load->model('settings_model'); $this->CI->load->library('ics_file'); } /** * Get the available hours of a provider. * * @param string $date Selected date (Y-m-d). * @param array $service Service record. * @param array $provider Provider record. * @param int|null $exclude_appointment_id Exclude an appointment from the availability generation. * * @return array * * @throws Exception */ public function get_available_hours($date, $service, $provider, $exclude_appointment_id = NULL) { $available_periods = $this->get_available_periods($date, $provider, $exclude_appointment_id); $available_hours = $this->generate_available_hours($date, $service, $available_periods); if ($service['attendants_number'] > 1) { $available_hours = $this->consider_multiple_attendants($date, $service, $provider, $exclude_appointment_id); } return $this->consider_book_advance_timeout($date, $available_hours, $provider); } /** * Get an array containing the free time periods (start - end) of a selected date. * * This method is very important because there are many cases where the system needs to know when a provider is * available for an appointment. This method will return an array that belongs to the selected date and contains * values that have the start and the end time of an available time period. * * @param string $date Select date string. * @param array $provider Provider record. * @param int|null $exclude_appointment_id Exclude an appointment from the availability generation. * * @return array Returns an array with the available time periods of the provider. * * @throws Exception */ protected function get_available_periods( $date, $provider, $exclude_appointment_id = NULL ) { // Get the service, provider's working plan and provider appointments. $working_plan = json_decode($provider['settings']['working_plan'], TRUE); // Get the provider's working plan exceptions. $working_plan_exceptions_json = $provider['settings']['working_plan_exceptions']; $working_plan_exceptions = $working_plan_exceptions_json ? json_decode($provider['settings']['working_plan_exceptions'], TRUE) : NULL; $conditions = [ 'id_users_provider' => $provider['id'], ]; // Sometimes it might be necessary to exclude an appointment from the calculation (e.g. when editing an // existing appointment). if ($exclude_appointment_id) { $conditions['id !='] = $exclude_appointment_id; } $appointments = $this->CI->appointments_model->get_batch($conditions); // Find the empty spaces on the plan. The first split between the plan is due to a break (if any). After that // every reserved appointment is considered to be a taken space in the plan. $working_day = strtolower(date('l', strtotime($date))); $date_working_plan = $working_plan[$working_day] ?? NULL; // Search if the $date is an custom availability period added outside the normal working plan. if (isset($working_plan_exceptions[$date])) { $date_working_plan = $working_plan_exceptions[$date]; } $periods = []; if (isset($date_working_plan['breaks'])) { $periods[] = [ 'start' => $date_working_plan['start'], 'end' => $date_working_plan['end'] ]; $day_start = new DateTime($date_working_plan['start']); $day_end = new DateTime($date_working_plan['end']); // Split the working plan to available time periods that do not contain the breaks in them. foreach ($date_working_plan['breaks'] as $index => $break) { $break_start = new DateTime($break['start']); $break_end = new DateTime($break['end']); if ($break_start < $day_start) { $break_start = $day_start; } if ($break_end > $day_end) { $break_end = $day_end; } if ($break_start >= $break_end) { continue; } foreach ($periods as $key => $period) { $period_start = new DateTime($period['start']); $period_end = new DateTime($period['end']); $remove_current_period = FALSE; if ($break_start > $period_start && $break_start < $period_end && $break_end > $period_start) { $periods[] = [ 'start' => $period_start->format('H:i'), 'end' => $break_start->format('H:i') ]; $remove_current_period = TRUE; } if ($break_start < $period_end && $break_end > $period_start && $break_end < $period_end) { $periods[] = [ 'start' => $break_end->format('H:i'), 'end' => $period_end->format('H:i') ]; $remove_current_period = TRUE; } if ($break_start == $period_start && $break_end == $period_end) { $remove_current_period = TRUE; } if ($remove_current_period) { unset($periods[$key]); } } } } // Break the empty periods with the reserved appointments. foreach ($appointments as $appointment) { foreach ($periods as $index => &$period) { $appointment_start = new DateTime($appointment['start_datetime']); $appointment_end = new DateTime($appointment['end_datetime']); if ($appointment_start >= $appointment_end) { continue; } $period_start = new DateTime($date . ' ' . $period['start']); $period_end = new DateTime($date . ' ' . $period['end']); if ($appointment_start <= $period_start && $appointment_end <= $period_end && $appointment_end <= $period_start) { // The appointment does not belong in this time period, so we will not change anything. continue; } else { if ($appointment_start <= $period_start && $appointment_end <= $period_end && $appointment_end >= $period_start) { // The appointment starts before the period and finishes somewhere inside. We will need to break // this period and leave the available part. $period['start'] = $appointment_end->format('H:i'); } else { if ($appointment_start >= $period_start && $appointment_end < $period_end) { // The appointment is inside the time period, so we will split the period into two new // others. unset($periods[$index]); $periods[] = [ 'start' => $period_start->format('H:i'), 'end' => $appointment_start->format('H:i') ]; $periods[] = [ 'start' => $appointment_end->format('H:i'), 'end' => $period_end->format('H:i') ]; } else if ($appointment_start == $period_start && $appointment_end == $period_end) { unset($periods[$index]); // The whole period is blocked so remove it from the available periods array. } else { if ($appointment_start >= $period_start && $appointment_end >= $period_start && $appointment_start <= $period_end) { // The appointment starts in the period and finishes out of it. We will need to remove // the time that is taken from the appointment. $period['end'] = $appointment_start->format('H:i'); } else { if ($appointment_start >= $period_start && $appointment_end >= $period_end && $appointment_start >= $period_end) { // The appointment does not belong in the period so do not change anything. continue; } else { if ($appointment_start <= $period_start && $appointment_end >= $period_end && $appointment_start <= $period_end) { // The appointment is bigger than the period, so this period needs to be removed. unset($periods[$index]); } } } } } } } } return array_values($periods); } /** * Calculate the available appointment hours. * * Calculate the available appointment hours for the given date. The empty spaces * are broken down to 15 min and if the service fit in each quarter then a new * available hour is added to the "$available_hours" array. * * @param string $date Selected date (Y-m-d). * @param array $service Service record. * @param array $empty_periods Empty periods as generated by the "get_provider_available_time_periods" * method. * * @return array Returns an array with the available hours for the appointment. * * @throws Exception */ protected function generate_available_hours( $date, $service, $empty_periods ) { $available_hours = []; foreach ($empty_periods as $period) { $start_hour = new DateTime($date . ' ' . $period['start']); $end_hour = new DateTime($date . ' ' . $period['end']); $interval = $service['availabilities_type'] === AVAILABILITIES_TYPE_FIXED ? (int)$service['duration'] : 15; $current_hour = $start_hour; $diff = $current_hour->diff($end_hour); while (($diff->h * 60 + $diff->i) >= (int)$service['duration'] && $diff->invert === 0) { $available_hours[] = $current_hour->format('H:i'); $current_hour->add(new DateInterval('PT' . $interval . 'M')); $diff = $current_hour->diff($end_hour); } } return $available_hours; } /** * Get multiple attendants hours. * * This method will add the additional appointment hours whenever a service accepts multiple attendants. * * @param string $date Selected date (Y-m-d). * @param array $service Service record. * @param array $provider Provider record. * @param int|null $exclude_appointment_id Exclude an appointment from the availability generation. * * @return array Returns the available hours array. * * @throws Exception */ protected function consider_multiple_attendants( $date, $service, $provider, $exclude_appointment_id = NULL ) { $unavailability_events = $this->CI->appointments_model->get_batch([ 'is_unavailable' => TRUE, 'DATE(start_datetime)' => $date, 'id_users_provider' => $provider['id'] ]); $working_plan = json_decode($provider['settings']['working_plan'], TRUE); $working_plan_exceptions = json_decode($provider['settings']['working_plan_exceptions'], TRUE); $working_day = strtolower(date('l', strtotime($date))); $date_working_plan = $working_plan[$working_day] ?? NULL; // Search if the $date is an custom availability period added outside the normal working plan. if (isset($working_plan_exceptions[$date])) { $date_working_plan = $working_plan_exceptions[$date]; } if ( ! $date_working_plan) { return []; } $periods = [ [ 'start' => new DateTime($date . ' ' . $date_working_plan['start']), 'end' => new DateTime($date . ' ' . $date_working_plan['end']) ] ]; $periods = $this->remove_breaks($date, $periods, $date_working_plan['breaks']); $periods = $this->remove_unavailability_events($periods, $unavailability_events); $hours = []; $interval_value = $service['availabilities_type'] == AVAILABILITIES_TYPE_FIXED ? $service['duration'] : '15'; $interval = new DateInterval('PT' . (int)$interval_value . 'M'); $duration = new DateInterval('PT' . (int)$service['duration'] . 'M'); foreach ($periods as $period) { $slot_start = clone $period['start']; $slot_end = clone $slot_start; $slot_end->add($duration); while ($slot_end <= $period['end']) { // Make sure there is no other service appointment for this time slot. $other_service_attendants_number = $this->CI->appointments_model->get_other_service_attendants_number( $slot_start, $slot_end, $service['id'], $provider['id'], $exclude_appointment_id ); if ($other_service_attendants_number > 0) { $slot_start->add($interval); $slot_end->add($interval); continue; } // Check reserved attendants for this time slot and see if current attendants fit. $appointment_attendants_number = $this->CI->appointments_model->get_attendants_number_for_period( $slot_start, $slot_end, $service['id'], $provider['id'], $exclude_appointment_id ); if ($appointment_attendants_number < $service['attendants_number']) { $hours[] = $slot_start->format('H:i'); } $slot_start->add($interval); $slot_end->add($interval); } } return $hours; } /** * Remove breaks from available time periods. * * @param string $selected_date Selected data (Y-m-d format). * @param array $periods Time periods of the current date. * @param array $breaks Breaks array for the current date. * * @return array Returns the available time periods without the breaks. * @throws Exception */ public function remove_breaks($selected_date, $periods, $breaks) { if ( ! $breaks) { return $periods; } foreach ($breaks as $break) { $break_start = new DateTime($selected_date . ' ' . $break['start']); $break_end = new DateTime($selected_date . ' ' . $break['end']); foreach ($periods as &$period) { $period_start = $period['start']; $period_end = $period['end']; if ($break_start <= $period_start && $break_end >= $period_start && $break_end <= $period_end) { // left $period['start'] = $break_end; continue; } if ($break_start >= $period_start && $break_start <= $period_end && $break_end >= $period_start && $break_end <= $period_end) { // middle $period['end'] = $break_start; $periods[] = [ 'start' => $break_end, 'end' => $period_end ]; continue; } if ($break_start >= $period_start && $break_start <= $period_end && $break_end >= $period_end) { // right $period['end'] = $break_start; continue; } if ($break_start <= $period_start && $break_end >= $period_end) { // break contains period $period['start'] = $break_end; continue; } } } return $periods; } /** * Remove the unavailability entries from the available time periods of the selected date. * * @param array $periods Available time periods. * @param array $unavailability_events Unavailability events of the current date. * * @return array Returns the available time periods without the unavailability events. * * @throws Exception */ public function remove_unavailability_events($periods, $unavailability_events) { foreach ($unavailability_events as $unavailability_event) { $unavailability_start = new DateTime($unavailability_event['start_datetime']); $unavailability_end = new DateTime($unavailability_event['end_datetime']); foreach ($periods as &$period) { $period_start = $period['start']; $period_end = $period['end']; if ($unavailability_start <= $period_start && $unavailability_end >= $period_start && $unavailability_end <= $period_end) { // left $period['start'] = $unavailability_end; continue; } if ($unavailability_start >= $period_start && $unavailability_start <= $period_end && $unavailability_end >= $period_start && $unavailability_end <= $period_end) { // middle $period['end'] = $unavailability_start; $periods[] = [ 'start' => $unavailability_end, 'end' => $period_end ]; continue; } if ($unavailability_start >= $period_start && $unavailability_start <= $period_end && $unavailability_end >= $period_end) { // right $period['end'] = $unavailability_start; continue; } if ($unavailability_start <= $period_start && $unavailability_end >= $period_end) { // Unavailability contains period $period['start'] = $unavailability_end; continue; } } } return $periods; } /** * Consider the book advance timeout and remove available hours that have passed the threshold. * * If the selected date is today, remove past hours. It is important include the timeout before booking * that is set in the back-office the system. Normally we might want the customer to book an appointment * that is at least half or one hour from now. The setting is stored in minutes. * * @param string $selected_date The selected date. * @param array $available_hours Already generated available hours. * @param array $provider Provider information. * * @return array Returns the updated available hours. * * @throws Exception */ protected function consider_book_advance_timeout($selected_date, $available_hours, $provider) { $provider_timezone = new DateTimeZone($provider['timezone']); $book_advance_timeout = $this->CI->settings_model->get_setting('book_advance_timeout'); $threshold = new DateTime('+' . $book_advance_timeout . ' minutes', $provider_timezone); foreach ($available_hours as $index => $value) { $available_hour = new DateTime($selected_date . ' ' . $value, $provider_timezone); if ($available_hour->getTimestamp() <= $threshold->getTimestamp()) { unset($available_hours[$index]); } } $available_hours = array_values($available_hours); sort($available_hours, SORT_STRING); return array_values($available_hours); } }